Commitment
From the moment an appraisal request is submitted, clients will experience superior service that provides unparalleled peace of mind. From fast turn times to rigorous quality assurance and delivery guarantees, Landmark Appraisal Group brings much-needed confidence to the valuation process. The entire Landmark team is committed to a strict service commitment to ensure that each and every order is handled with professionalism, speed and accuracy. Our benchmarks are detailed below:
Quick Turn Times – Landmark Appraisal Group (LAG) will manage your orders so you can focus on your clients needs!
- Borrowers are contacted within 24 hours of receipt.
- Inspections are scheduled within 48 hours or at the borrower’s earliest availability.
- Reports are delivered within 48 hours of inspection.
- Total process time from order submission to report delivery is 5 days or less under typical conditions.
Personalized Customer Service – LAG will custom fit a service team to meet your needs!
- Our full-time office staff is here to assist you during our office hours of 7 am – 7 pm central.
- Phones are always answered by a staff member during business hours.
- Each open appraisal report is updated a minimum of one time per day.
100% Compliance – LAG will stay on top of all legal and industry updates.
- LAG fully complies with the Appraiser Independence Requirements (AIR) as set forth by Freddie Mac in the October 15 Single-Family Seller/Servicer Guide Bulletin 2010-23.
Coverage Areas – We employ highly trained and qualified professional appraisers in each of our coverage areas.
